That heading means the problem here is not a “run of the mill” one. I’m usually able to fix or figure out my computer/printer problems, but when it goes beyond my basics, Richard & Marlena are ready to patiently take over & solve my mess.
I’ve recommended ComputerMedic to many people over the years and everyone has been pleased with their services as well.

Marlena, as she did it before a few times, has helped me to iron out a software subscription problem. For the same service, I found out that I had involved with 3 subscriptions, for one device, 5 devices, and 10 devices. And perhaps with other redundant variations too. It is virtually impossible for me to have this problem ironed out. Thanks to Marlena, who spent a lengthy effort to eliminate this mess with the provider. I heartily am grateful for her time, her effort, her expertise, and mostly her kindness in helping out this mix-up. She and Richard have been providing this caliber of services to me in the past 16 years since I moved to this retirement community.