I have been hearing about a lot of people whom have received calls from strangers claiming that they have a problem with the computer. These are scams. The best way to stop these from happening is to inform others. Please feel free to forward to a friend.

Very often the people calling from the other end have think Indian accents and sometime they will even claim that they are from Microsoft.

 

  1. Microsoft will never call you to say that you have a problem with your computer.
  2. There is no way for anyone externally to know that you have some sort of problem on your computer.
  3. It is not wise to do business on the telephone with a complete stranger.

 

What do these people want from you?

 

Most of the time they are interested in taking money from you to solve a problem that does not exist.

Here is an example of the report that one of my customers recently received from a scammer:

 

notepad

After analyzing the computer this is what I found:

  1. There were no virus’s
  2. There was no Malware.
  3. There was antivirus on the computer.
  4. Koobface was not on the computer
  5.  Not even sure what is trying to be implied here
  6. No body was attempting to hack the computer.

 

$149.99 is actually on the lower side; I have seen some people get scammed out of $500 dollars. Sometimes if you do not work with the scammers, they will even put a password on your computer stopping you from being able to get on the computer.

 

The best practice is to hang up when you get these type of calls. But for research purposes I have allowed some of these people on my computer to see what they say when they get on.

 

Here is how they attempt to do most of there convincing.

 

  1. The first place that they like to take you to is the Event Viewer.

event viewer

 

 

All computers have errors on them, but most errors are self resolvable. The event viewer shows a log of these errors for troubleshooting purposes just in case on of these errors causes a persistent problem. Just because you are getting errors in the event viewer log does not mean that you actually have a problem on the computer

 

  1. The second thing that these scammers try to prove is that you are being hacked by someone. They do this by doing a netstat scan through command prompt.

cmd

 

A netstat scan can not be used to decipher malicious activity but rather is used to show the activity in general on your computer. There are many programs that need internet access to work properly. Just because you show activity on your internet does not mean you have a hacker attempting to access or compromise your files. As a matter of fact, there has not been a computer that I have run a netstat scan on that has not showed a port active with some sort of activity on it.

What do you do if you have already allowed the person on your computer?

 

  1. Remove any traces of the remote access software he has installed.
  2. Do a virus scan.
  3. If you paid with a credit card, stop payment on that card.
  4. If you paid with a checking account number, Contact your bank to close the checking account.

 

 

In conclusion. If a stranger calls you and attempts to say that you have some sort of problem with you computer. Don’t trust him. He probably is lying. Certainly do not let him on the computer.

 

 

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